Member FAQ's

What is my Finals Series Password?

Club Members and Football Family Members have been sent email communication outlining these details.

For Sydney FC Ticketed Members, your password is your 16 digit barcode number on the back of your Membership card.

For Sydney FC Non Ticketed Members, your password is your first name followed by your Member number with no spacing.

For Football Family Members your password is your MFN number.
 

How do I purchase tickets for the presale?

  • Online at Ticketek

-If you are a Sydney FC reserved seat Member and would like to purchase your same seat click here

-If you do not wish to purchase your same seat, or are purchasing in the Football Family or general public window, click here


Who do I contact if I’m having trouble purchasing tickets?

If you are having issues please contact FFA.

Email: help@ffa.com.au

Phone: (02) 8020 4000

Call centre open from 9am to 5pm Monday-Friday
 

SAME SEAT MEMBERS

Q: How do I purchase my same seat from the regular Hyundai A-League season?

A: Enter your Member password which was sent via email into the password box displayed on the event page by clicking here. At this point in the purchase it will say it is a GA (General Admission) seat, but on Friday when the ticket is sent it will be your seat.



Q: I am a ticketed Member and have not received the email, what is my password?

A: The password is your 16 digit barcode number which is printed on the back of your Membership card.



Q: How long do I have to purchase my same seat?

A: You will be able to purchase your same seat from 9am (AEST) Monday 16 April to 9am (AEST) Friday 21 April



Q: Can I purchase tickets on behalf of other reserved seat Members?

A: Yes, you will need to enter the Members password for each seat you wish to purchase.



Q: Can I purchase my same seat during the Football Family pre-sale?

A: No, your same seat can only be purchased during the same seat Member pre-sale. You will still have access to the Football Family pre-sale using your password if you would like to purchase additional tickets during this time.



Q: How do I purchase additional tickets?

A: Additional tickets must be purchased in a separate transaction and is unlikely to be seated next to your reserved Member seat.



Q: I do not want to purchase my same seat, can I purchase other tickets?

A: Yes, you can purchase up to 10 tickets per transaction on a best available basis by clicking here from 12midday (AEST) Friday April 20



Q: My receipt of purchase does not state that I have purchased my same seat

A: The ticketing system will not display your seat numbers on your email confirmation; it will only display the dollar amount of your purchase. Once the General Public tickets go on sale (12midday Tuesday April 24) you will receive a $0.00 confirmation showing your same seat information with your tickets.



Q: I am a non-ticketed Member and have not received the email, what is my password?

A: Your password is your first name followed by your Member number with no spacing. For example: 123456Jane



Q: I purchased my same seat and I still have not received my ticket

A: All tickets will be sent after the General Public on sale which is 12midday (AEST) Tuesday April 24.



Q: I’m having trouble purchase tickets, who do I contact?

A: Please contact FFA by calling (02) 8020 4000 or sending an email to help@ffa.com.au