COVID-19 FAQ's

Sydney FC has pledged to continue to update our Members and fans with information regarding the impact of the COVID-19 virus on the club and Hyundai A-League 2019/20 season.

In that regard we have pulled together a list of frequently asked questions about the remainder of the season and what the club is doing and how you can support us:
 

What is happening for the remainder of our Hyundai A-League 2019/20 season?

Football Federation Australia (FFA) made the decision to postpone the Hyundai A-League season effective immediately due the global COVID-19 pandemic.

FFA will monitor the situation over the coming weeks and will reassess on a regular basis. The FFA’s goal at this stage is to reschedule games as soon as possible.

I’m a 2019/20 Sydney FC Member, what does this mean for me?

We thank our loyal Members for your ongoing support in these trying times. You are a part of the Sydney FC family and we will stand by each other and get through this period.

As per CEO Danny Townsend’s email on 26 March, we hope to complete the 2019/20 season and provide all Member benefits when safe to do so.

I’m on the 12-month payment schedule what does this mean for the remainder of the season?

The 12 month payment schedule is designed to give Members the flexibility to spread their Membership fee across a 12-month period instead of paying for it Membership upfront.  All Membership payments have now been debited as per agreement. We will not automatically renew for 2020/21, we will provide each Member more information preceding the usual rollover date.

As key supporters of the Club, Members received a fulfilment pack and many exclusive offers across the year both online and at our Member events.

Please refer to the Membership Terms and Conditions for any further clarity or email your enquiry to Membership Services at membership@sydneyfc.com

What do I do if I’ve pre-purchased tickets through Ticketek for our remaining Hyundai A-League home matches?

To anyone that has pre-purchased tickets for our remaining games, refunds will be made available from the point of purchase. 

Tickets purchased by credit or debit card will be refunded in full (including ticket insurance premium and refundable ticket purchase, if relevant) and patrons do not need to take any action. Patrons should allow approximately 20 working days for the refund to appear in their account.

If your credit or debit card has been permanently closed/cancelled or the card has expired, please supply Ticketek with your updated bank details here in order to process your refund.

If you do not provide correct details, we will be unable to refund your tickets.

Patrons who purchased tickets in an Agency using cash or EFTPOS will receive a full refund to a bank account. Please provide Ticketek with your bank accounts details here.

What is happening with the AFC Champions League?

All scheduled games have now been cancelled and we are working with the AFC to confirm whether a resumption of the fixtures will take place and when.  We will be in touch with Members once we know more.

Can I still buy merchandise?

Yes merchandise is still available to buy from our online shop – please head to https://shop.sydneyfc.com/

Please also stay up to date with club news by connecting with us across our communications channels including the website, mobile app and social media accounts.

What is the club doing to help stop the spread of COVID-19 to its players and staff?

As a club we have stepped up protocols and measures to stem the spread of the virus and our players are at home and training in isolation where possible. 

Our Club staff are also working hard away from the club offices to avoid any unnecessary contact with other individuals and are continuing to engage our Members and fans as well as ensure our day-to-day operations run as smoothly as possible.

We remain in constant contact with Football Federation Australia and all of the relevant State and Federal medical and government departments.

What is happening with planned Sydney FC functions and future events?

As the Federal Government has now banned mass gatherings due to the COVID-19 virus, we have made the decision to postpone any remaining club functions for now.

This is to protect the health and safety of its staff, fans and broader community, and given the current circumstances, we believe this is an appropriate measure.

Sydney FC will be in touch with those affected by any postponements and will make you aware once we have some rescheduled dates.

What is happening to the club’s Skills and Academy Training Programs, community work, school holiday clinics and schools and community appearances?

Football NSW's announcement regarding the lifting of the temporary suspension on football (May 21) to allow training to be conducted in accordance with the Public Health Order (available on the NSW Government website), means the club is looking into how it can re-start our Skills and Academy Training Programs, our community and association programs, school holiday clinics and other appearances, in a safety first environment.

We will continue to provide up to date advice and learning for all participants in the Academy & Skills Training Programs and regular updates regarding our other community work and clinic activities.

We are committed to delivering on all of our programs in the best interest of health and safety of our staff, players and the community.

Are Sydney FC’s Academy and NPL seasons still going ahead?

Football Federation Australia’s announcement on March 17 led to the suspension of grassroots football across Australia, due to the Coronavirus (COVID-19) pandemic.

This means all football competitions across New South Wales have been postponed until further notice and further announcements will be made shortly as to whether those seasons will go ahead.

How can I get more up to date information about COVID-19?

Please access the following state and federal websites for more information on COVID-19 or download the government’s Coronavirus app.

https://www.health.nsw.gov.au

https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert